E-Bill Frequently Asked Questions

1.	What is E-bill?
2.	How is E-bill beneficial? Ease of use No more paperwork, postage or different payment methods All your bills in one place Visit one site to view and pay multiple bills on-line Security and Privacy Personal information remains confidential because it is encrypted Flexibility Customers can choose which bill to pay, how much to pay, and when to pay it Accessibility Customers can pay bills any time, from anywhere, as long as there is internet access Ability to Audit Provides an excellent audit trail of historical payments
3.	Who is eligible for E-bill?
4.	What information is required to receive a Southwest Gas E-bill?
5.	Does Southwest Gas collect any monthly fees from customers?
6.	What information is needed to enroll?
7.	What is a bank transit/routing number?
8.	Paying electronically, when will this option be become available?
9.	Notification of a new E-bill?
10.	Is billing information secure and private?
11.	How much does this service cost?
12.	Will future gas bills still be sent in the mail?
13.	How does the deactivation of E-bill work?
14.	What if an error message is received when enrolling?
15.	Questions about E-bill?
16.	Are all Southwest Gas bills sent by E-bill?
17.	Can bill inserts and important messages still be viewed?
18.	How do I sign up for Southwest Gas service if I already have E-bill?